Shipping Policy

Our shipping policy is intended to give customers a general idea of how long deliveries might take, though exact timelines cannot be guaranteed and may fluctuate. Typically, orders are delivered within ten to twenty business days after payment is confirmed and the order is finalized. Business days generally include weekdays and Saturdays, excluding Sundays and public holidays. Since shipping relies on third-party carriers and involves multiple handling steps, delays can sometimes occur due to circumstances beyond our control. Factors such as severe weather, natural disasters, transportation disruptions, customs inspections, or other unforeseen events may extend the expected delivery window. While we take every precaution to process and ship orders promptly, external logistics conditions can occasionally cause delays.

Once an order is placed and payment is verified, it enters the processing stage. During this phase, order details are reviewed, items are prepared, and packaging is completed for shipment. After processing begins, it is not possible to modify shipping information, including address changes, recipient names, or contact numbers. Therefore, it is essential for customers to double-check all shipping details before finalizing a purchase. Even minor mistakes, such as an incorrect postal code or missing apartment number, can lead to delivery challenges, including rerouting, delays, or additional verification steps by the carrier.

Delivery times can also be affected by high-demand periods, including holiday seasons, promotional campaigns, or sales events. During these times, fulfillment centers and shipping networks may experience increased workload, resulting in longer processing and transit durations. Environmental conditions, such as storms, heavy rainfall, snow, or extreme temperatures, may further impact delivery schedules, as carriers may adjust routes or postpone deliveries to maintain safety. In severe situations, shipments might be delayed until conditions improve.

On rare occasions, a purchased item may become unavailable after the order is placed but before it ships, due to inventory fluctuations or supply chain disruptions. In such instances, customers will be informed promptly, the unavailable item will be removed from the order, and a refund will be issued for that item. The remaining items will be shipped without unnecessary delay, ensuring customers do not have to wait for a single product.

Some orders may be eligible for free shipping, regardless of order size, though all shipments remain subject to standard carrier procedures. If a delivery attempt fails due to factors such as an inaccessible address, recipient unavailability, or unmet delivery requirements, the package may be returned to the sender. In these cases, the order will be canceled, and payment refunded following the standard processing timeline. To help prevent missed deliveries, we advise customers to track their orders and ensure someone is available to receive packages.

Once an order ships, tracking information will be provided so customers can monitor its progress. Tracking updates typically show key stages of shipment, including processing, transit, customs clearance, and final delivery. It is common for updates to pause briefly while shipments move between regions or logistics hubs, so regularly checking tracking information is recommended to stay informed of potential delays.

In some cases, orders may not proceed to shipment. This can happen if an item becomes unavailable before processing, if the delivery address is unsupported, if carriers cannot service the location, or if there are issues with payment authorization. Customers will be notified promptly and offered solutions such as a refund or alternative arrangements.

If an order arrives with an incorrect item, customers should contact support immediately to resolve the issue. We provide assistance with returns and refunds where applicable. Returns due to size or preference require placing a new order for replacement items. If a shipment exceeds the estimated delivery period, customers are encouraged to check tracking details and contact customer support for help. Our goal is to provide a smooth and reliable shipping experience, even when unexpected delays occur.